To request a return have your order number ready and simply insert both your order number and email in the boxes below. Once your return request is approved, double check to make sure all tags are still in tact and unworn, you pay for the shipping for the item(s) you want to return and then drop it off at your nearest mail carrier. Return tracking must be sent to us via email at email@example.com or through your RMA email to ensure that we process the return as soon as it is received! Once we receive the package, your refund will be processed.
Also, please note, Sugarhigh is not responsible for gift products and items delivered to incorrect addresses supplied by the sender, so triple check that info. We also encourage you to handle your new sugar pieces with care, as damaged product caused by improper handling by the recipient is also not our responsibility.
in the case of items damaged during shipment, please contact our rockstar customer care team at (844) 387-8427, (844) 38 SUGAR or via email at firstname.lastname@example.org
Quick review :
- we don't currently cover the cost of return shipping.
- any order discrepancies must be reported within 7 business days.
- received a damaged product or the wrong product? gosh, we're sorry & embarrassed. Please contact us and return within 30 days of receiving. We’re not robots here, mistakes happen but we’ll make sure we take care of it and get you your proper order as soon as possible!
- we're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice, maybe three times!
- please handle your products with care! damages caused by improper handling aren't our responsibility.
Return request form